Support

Contact

Questions, problems and feedback: support@mbisoft.com. Write from the email address of your parent account so we can find it.

Postal address: Cumhuriyet Neighborhood, Arda Street, 150/3, No. 31, Nilüfer, Bursa 16210, Türkiye

Telephone: +905384384092

Close your account and delete your data

In the app: Account → Privacy and data → Close my account. Sign-in stops at once for the parent and every child account; the data is kept for 30 days so the account can be reopened on request, then it is deleted.

Without the app: write to support@mbisoft.com from the email address of the parent account and ask for the account to be closed. We answer from that address only, so nobody else can close your account.

Access, correction and other requests

To see, correct or object to the processing of your data, write to support@mbisoft.com. The privacy policy lists what is kept and for how long.

Parents in the United States (COPPA)

You can review your child's information, have it deleted, or stop any further collection at any time.

• Review: the app shows you what your child's phone has sent. To get a copy, write to support@mbisoft.com from your parent account's email address.
• Delete or stop collection: disconnect your child's phone from its device card, delete the child's account under Account → Children, or close the family account. You can also ask us by email.
• We answer from the parent account's email address only, so nobody else can see or delete your child's information.

The full notice is in the privacy policy, under “Parents in the United States”.

Subscriptions

Premium is billed by the Apple App Store or Google Play. Cancel or request a refund in your store account settings; we cannot cancel a store subscription for you.